All products are subject to availability,
Blossoms Group reserve the right to provide contents and packaging of
equal or greater value without notice.
Floral products
may be delivered in bud to ensure longer life. Some Blossoms Group
Products may be harmful or poisonous - please
contact
us if you require further information before submitting an
order.
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Website Images /
Photographs
All pictures and images
displayed on this website are for illustration purposes only. Whilst we
will endeavour to promote similar products the pictures and images shown do
not form part of a contract implied or otherwise.
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Prices
All Prices include
VAT charged at 17.5%. Charges for local or next day national
delivery are included in the price of our floral and balloon
in a box orders. For delivery information please
click
here
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Order
Confirmation
On receipt of
telephone, fax and email orders, we will acknowledge confirmation of
receipt.
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Payment
Orders will only
be processed on receipt of cash payment or authorisation of
credit card/debit card transactions. Blossoms Group accept payment by
most major credit and debit cards. Cheques are usually
accepted with relevant cheque guarantee card.
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Credit Card Transactions
Customers paying for goods via Credit Card must
provide the credit card holder's personal details with the order. This must include the
address and
post code of the registered card and any relevant
security /pin numbers on request.
Please refer to our
privacy
statement for further
details.
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Recipient
Details
Orders for
delivery within the UK must state the recipient details including
contact name, address and full postcode. Where possible please also indicate a contact
number for the recipient in the event we are unable to deliver. An
alternative time/date may have to be agreed. Alternatively,
special arrangements may have to be made for the recipient to collect the gift
from the courier's local parcel depot, should the recipient not be at the stated delivery
address when the gift arrives.
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Delivery
Next Day UK Delivery
(Floral and Balloon In A Box Gifts only)
Delivery charges are included in the price. We
deliver to any postal address in the UK. Please note that we
normally deliver only within the United Kingdom. For international
delivery information
please
click here.
Orders received and paid for before 12 noon
Monday to Friday will be despatched for next working day
delivery. Please note that we cannot guarantee a time for
delivery but we will try our very best to accommodate where
possible. Please state a preference when ordering, i.e. am or
pm, however, please remember that we cannot guarantee your
request.
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Same Day Local Delivery
(Floral and Balloon
In A Box Gifts only )
Delivery charges are included in the price. Applies to
deliveries within a 5 mile radius of Horsforth, Leeds. Orders
must be received no later than 12 noon Monday to Saturday to
qualify.
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Guaranteed
Delivery
For an additional fee of £5.00 we offer a guaranteed AM
delivery ( Monday to Friday only - Saturday
delivery is possible but not guaranteed).
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Saturday
Orders
Same day local delivery requests for Saturday for floral or
balloon in a box orders must be received and paid for before noon to
qualify.
Next day national order requests( received and paid for
before noon Saturday) will be despatched the same day for
delivery Monday. Orders received after noon will be
prepared and despatched on Monday for delivery Tuesday.
Flowers for delivery to hospitals, funeral services,
public sector and business addresses
Orders will be delivered to a main reception or specified
delivery area. For this reason, and to guarantee delivery,
we recommend that flowers are sent for delivery during the week and
not weekends.
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Sunday
Delivery
Deliveries are
not normally be made on a Sunday (apart from Mothering Sunday) or on
UK public holidays (apart from Good Friday). Please contact us to see
whether it is possible for us to make a special delivery (additional
charges apply).
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Remote
Areas
Customers who
request delivery to a remote or rural area will be advised
of any additional delivery charges. Please note that Blossoms
Group cannot guarantee next day delivery for these areas.
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Recipient Details
Please ensure that you have the recipients contact details
to hand with your order, this must include their full
address and post code. Please note that Blossoms
Group cannot accept responsibility for orders which are not
delivered due to incorrect address details being supplied.
Should the recipient be away at the time of delivery, the
Courier will leave a card stating that they attempted delivery.
The Courier will leave relevant instructions of how and where to
collect the item.
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International
Orders
It may be possible for us to arrange international
delivery for your gift Please note - an additional charge will
apply. Please
contact
us for further details.
Gifts
Chocolates, Cakes, Teddy Bears & Champagne.
Prices quoted include delivery charges. Please allow 1-2 working days for delivery.
We cannot deliver on a Sunday or Bank Holidays other than locally on
Mothering Sunday and Good Friday.
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Customer
Service
We aim to
acknowledge all customer enquiries within 5 working days, and deal with
complaints fully within 7 working days. We will always keep you informed
throughout the process.
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Complaints
Should you be in
any way dissatisfied with Blossoms Group services or products, Please
address your complaint to:
The Proprietor
Blossoms Group
11c Station Road, Horsforth, Leeds LS18
5PA
Telephone:
0113 281 8778
Email: customerservice@blossomsflorists
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Disclaimer
Whilst we agree to
use our reasonable endeavours to ensure that the Blossoms Group Site
and/or the Blossoms Group Service is fully operational and error-free we
cannot guarantee this. We therefore accept no responsibility for any
defects and/or interruption of the Blossoms Group Site and/or the
Blossoms Group Service. We shall be released from our obligations under
these Terms and Conditions in the event of any cause beyond our
reasonable control, (i.e.: acts of god, civil commotion, riot, flood,
fire, drought) which renders the provision of the Blossoms Group Site
and/or the Blossoms Group Service impossible or impractical.
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Security
We do not store your payment details at
all, digitally or otherwise. Only if our network can fulfil your order
and your credit card is authorised, will your card be debited
accordingly.
Email Orders
Email or on line orders will receive confirmation of receipt by return email.
A unique order
reference number will be allocated, this will be required for any correspondence.
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Privacy Statement
We will never share
your confidential personal information with anyone. While we strive to protect your
personal information, no system can be guaranteed. We cannot ensure or
warrant the security of any information that you transmit to us. Once we
receive your information, we use our best efforts to ensure its security
on our systems
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Cancellation Policy
Customers wishing to cancel orders,
for whatever reason, must telephone our office during the hours of
09.00am to 03.00pm Monday to Saturday.
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Statutory
Rights
At Blossoms Group
we are fully committed to providing you with the best possible floral
delivery service. If you are not satisfied in any way with the service
that you have received please let us know immediately and your complaint
will be investigated. If we are satisfied that your complaint is genuine
a replacement or refund will be given. This does not affect your
statutory rights as a consumer.
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